Refund policy

Return & Exchange Policy – NigalbySneha

At NigalbySneha, we take great pride in the quality and craftsmanship of every piece we create. We understand that you may occasionally have questions or concerns about your order, and we’re here to assist you.

As a growing brand, we currently follow a no return policy. However, we are committed to ensuring a fair and smooth experience, and we do support exchanges in case of genuine defects.

Below, you’ll find detailed information on our exchange process and how to reach us for assistance.

Eligibility for Exchange

  • Request must be raised within 48 hours of delivery
  • Product must be:
    • Unused
    • Unwashed
    • With original tags intact
  • An unboxing video is mandatory as proof
  • Clear images/videos of the defect must be shared

What qualifies as a defect

  • Major stitching issues
  • Fabric damage (tear/hole)
  • Incorrect product received

What is not considered a defect

  • Minor thread variations
  • Slight color differences due to lighting/screen
  • Size or fit issues

Exchange Process

  • Once approved, reverse pickup will be arranged
  • Replacement will be shipped after quality check

Shipping Charges

  • For confirmed defects, we will bear all shipping costs

Important Note

NigalbySneha reserves the right to decline exchange requests that do not meet the above conditions or appear to misuse the policy.